Return Policy (Right of Withdrawal)
You have the right to cancel your order within 14 days without giving any reason.
The cancellation period is 14 days from the day you (or a person designated by you who is not the carrier) received the last item of your order.
To exercise your right of withdrawal, please send us an email to the following address:
Please include the following information in your email:
-Your full name
-Your order number
-Which item(s) you wish to return
-Date of order and date of delivery
-Your full address
-(Optional) Reason for the return
Example email:
Subject: Return Request – Order #12345
Dear HAVEBEENTHERE team,
I would like to cancel my order and return the following item(s):
– "CARDINAL" Hoodie in size M
Ordered on: July 20, 2025
Delivered on: July 25, 2025
My name: Max Mustermann
My address: Musterstraße 12, 1010 Vienna, Austria
Please let me know how to proceed.
Best regards,
Max
Important Information:
-Items must be returned within 14 days of your cancellation notice.
-We will refund all payments received, including standard shipping costs (excluding any extra charges for express shipping or similar).
-The cost of return shipping is to be covered by the customer.
-The refund will be issued using the same payment method you used.
-Returned items must be unworn, undamaged, and in their original condition.
-If the condition of the item has been affected by unnecessary handling, a reduction in refund may apply.